How can we improve the lives of our customers?

This is our pursuit. Act-On wants to work with you—our customers. You're our most trusted advisors and we want to hear your thoughts on how we can make the experience better throughout the product.

The Details

The team at Act-On is committed to delivering a terrific product experience. When we’re not focused on new features, we’re exploring ways to incrementally improve the user experience and respond to customer suggestions.
 
To do this effectively, we want to engage in relationships with our customers as long-term strategic partners to learn about your goals and the tasks involved to achieve them. We're calling it the Product Partner Program and here’s what you can expect when we connect.

 

You’re the featured attraction

You upload your contacts, design a creative email and work with a copywriter to get the pitch just right. Whatever your process, we’d love for you to take us through it.

Click & Tell

As we work to improve the product, we may create design mock-ups or clickable prototypes.  We'll ask you to perform simple tasks & let us know your thoughts.

 

A Dose of Reality

We may have lots of ideas, but you know what works in the real world.  We'll ask you to help prioritize enhancements & improvements so we focus on what matters most.    

It's live!

For larger initiatives that have been recently released to production or are close to it, we may ask you use a feature and have you report back your impressions and findings.

What’s in it for you

You’re on the team

Your voice can help influence the direction of how new features and enhancements make their way into the product

Co-pilots wanted

Get insight into Act-On’s roadmap with the power to influence priority

Have Something to Discuss?

Communicate directly with the Act-On team when it's convenient for your schedule

Beta access for new functionality

Be among the first to have access to that new feature you helped collaborate on to let us know if it’s delivering the value you expected

First come, first-served

First priority to enroll in usability testing where you complete small tasks to help discover design and usability concerns

Personal feature notifications

Get notified when a new feature or enhancement that you’re interested in has been introduced or improved and has become available

How we’ll work together

We'll setup a time with you or you can book time with us to share your domain expertise over a phone or video call. We’re interested to know what’s working for you and what areas could be improved. We may ask for your feedback on any ongoing work or even have you run through a usability study.

How we’ll work together

We'll setup a time with you or you can book time with us to share your domain expertise over a phone or video call. We’re interested to know what’s working for you and what areas could be improved. We may ask for your feedback on any ongoing work or even have you run through a usability study.

Your Product Partner Commitment:

You decide how much time you can commit and what projects you are interested in.