Customer Success Office Hours are a weekly, one-hour session designed to help you use Act-On more effectively.

During this open Q&A, you can ask questions about features, workflows, and general platform usage, or work through how to build or refine things like automated programs with guidance from the Customer Success team. You are also welcome to listen in as other customers discuss real-world use cases.

These sessions focus on platform usage, best practices, and practical guidance within Act-On.

Office Hours take place every Tuesday at 9:00 AM PT.

Customer Success Office Hours are open to all Act-On customers.

Customer Success Office Hours are held in a group setting and are not intended to be private 1:1 meetings.

That said, attendees are welcome to ask questions, share their screen, and talk through platform-related scenarios during the session. Questions are addressed in real time so others can listen in and learn as well.

Sessions may be recorded and made available for on-demand viewing at a later date.

If you are looking for dedicated, private time to review your account or long-term strategy, please reach out to your Customer Success Manager directly.

Office Hours do not follow a set agenda or predefined topic.

Questions are driven by attendee needs and may include topics such as feature usage, workflow design, automated programs, or general best practices within Act-On. You are welcome to bring any question related to using the platform.

Office Hours are a good fit for questions about:

If a question requires deeper investigation outside the session or ongoing issue resolution, the Office Hours host will help guide you to the appropriate next step.